Mobile Technician App

FMX has developed two Apps to enhance the efficiency of technicians in the field. Each app allows the mobile workforce to perform their daily activities in real time on their mobile device quickly and effectively. The result is faster resolution and fulfillment rates, lower cost and increased customer satisfaction. The Standard and Pro Apps are customizable to the specific needs of your resolver teams.

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Standard Mobile Tech App

• Create incidents and requests

• View technicians’ tasks (assigned to them)

• View technicians’ group tasks (unassigned tasks)

• Ability to complete a "Task" assigned to them or their group(s)

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Pro Mobile Tech App

• Create incidents and requests

• View technicians’ tasks (assigned to them)

• View technicians’ group tasks (unassigned tasks)

• Ability to complete a "Task" assigned to them or

• their group(s)

• Update details of a task assigned to them

• Reassign their task to someone else or a group

• Grab a task from the group queue and move to

• their queue

• Transfer (escalate) tasks to another group or person

• Log activity (notes) against a ticket

• Create related tasks for help resolving their task

• View and update assets (user, location, etc.)

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Experience the speed and efficiency of Mobile Technician for yourself.