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Managed Services

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Our Promise

Because your organization should focus on its core business, FMX Solutions is offering managed services to assist in the daily management of your platform with qualified resources. No need for you to maintain a dedicated workforce, we will bring you the right skillsets when you need them.

Managed Services

Remote administrator for your day to day operations such as:

  • Technical infrastructure consultation.

  • Full support of day-to-day issues that are not covered by your maintenance contract.

  • Assistance with existing configuration (workflow adjustments / business rules adjustment / etc.)

  • Existing reports adjustments.

  • Ongoing training existing resources.

  • On-premise platform minor upgrades (Fix only)

  • Existing Service Apps adjustments (no new visuals or graphics)

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Consulting for enhancements to your existing platform such as:

  • Process design and documentation

  • Process deployment / implementation (problem / change / etc.)

  • Product support / Q&A

  • Report creation / Modification

  • New Self-Service design and creation

  • Advanced business process automation

  • Third-party systems integration

  • System health checks

  • On-premise platform major versions upgrades

Managed Services can be offered with various flavors...

Remote administrator for your day to day operations such as:

  • Pay as you go (unlimited)

    • The client buys a bank of hours and log a request when assistance is needed, when receiving the request, we provide level of efforts and use the hours in the bank. No commitment from the client to utilize the hours, payment net 30-days at the end of the month

  • Prepaid (limited roll-over) 

    • The client buys a bank of hours and log a request when assistance is needed, we provide level of efforts and use the hours in the bank. Client commit to use at least 12 days per calendar year of which 2 could be rolled over for the next year, payment at PO reception 

  • Part Time (scheduled) 

    • The client commits to weekly assistance blocks (4 hours per week or more), payment prepaid quarterly. 

  • Full time