Providing Visibility and Transparency
to a Global Marketing Team using JSM

A law firm's marketing department was looking to implement a ticketing system to manage the constant stream of requests that were coming through the department via email. With a workforce spanning across the globe, the team was looking for request management, visibility and task management. Jira Service Management was decided on as the best choice for the department's needs. 

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FMX Solutions helped the marketing team define their workflows and processes and then implemented the solution, giving other employees the ability to request graphic and written assets and ad campaigns. 

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Jira Service Management is a good fit for Marketing teams as it provides teams with a centralized, streamlined, and transparent system for managing requests, improving collaboration, and enhancing overall productivity.

 

JSM allows teams to centralize their incoming requests, inquiries and issues in one place. This enables communication and collaboration within the team ensuring that all tasks are tracked and managed effectively. It streamlines request management-the team had been receiving requests from many stakeholders but Jira Service Management provides structure, enables automation, and ensures that each request is tracked. JSM gives teams visibility and transparency by showing the real-time status and progress of all tasks.

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The ability to create a knowledge base and self-service portal allows teams to document common processes, frequently asked questions and best practices. This empowers team members to find information independently and reduces repetitive inquiries, which all improves productivity.

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If you're interested in learning more about how Jira Service Management can power your Marketing team, please contact FMX Solutions using the form below.