Technical support is probably
the service that has the most impact on long-term
customer satisfaction and on your day-to-day operations.
Our experienced support staff will make it easy on you
to report your problems and have them solved according
to the agreed SLAs. Our support portal will ensure easy
tracking of any issue reported to us. We provide:
• Hot-line from New York and Montreal, in
English and in French
• Support web portal 24/7
• Bug fixing
• Software upgrades
However, our post-production services aren’t limited to
bug fix. Because your environment is constantly evolving,
we provide assistance to help you in finding the best
solution to a new constraint, a new required
functionality or to simply in getting training or
recommendations.
