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 Which EasyVista will you choose ?

 
Staff&Line offers EasyVista in two versions :

EasyVista.com,
a SaaS-based solution, hosted and managed by Staff&Line, invoiced on a lease basis

EasyVista Classic,
a solution hosted by our clients, in perpetual license mode.

You have the choice !

EasyVista is an integrated, modular product, including all the functionality you need to manage your IT more effectively (IT Service Management, IT Asset Management):

EasyVista: implement, measure, analyse and improve

Management reports, reporting tools, preset automated alarms, performance indicators, etc. EasyVista gives you access to relevant information in summary graphic form about your organisation’s IT infrastructure so you can make the right decisions at the right time. Services can be measured and easily adjusted, aimed at providing continuous improvement.

Integrated, customisable management dashboards

EasyVista has many management reports pre-configured and ready to run, which can be customised to suit users’ roles and profiles: Reports including CobiT Management, Service Desk and IT Asset Management, Change Management, user satisfaction, contract Management, quality of service compliance, etc.

Personalised management reports assist in making the right decisions

EasyVista integrates powerful reporting tools

• Preset automated alarms can be used to run checks at regular intervals, generate messages and set priority levels

• Preset KPIs monitor changes in key company data over time, helping you make the right decisions

• Scheduled statistical reports can be sent ahead of every management meeting

Incident Management

EasyVista is designed from the ground up based on the best practices of the IT Infrastructure Library (ITIL®). All the language used is based on this benchmark of good practice, which cuts learning time significantly and helps service management professionals adapt to concepts more quickly.

EasyVista accelerates incidents resolution

• Even more user-friendly, even more effective, reducing the time taken to input and process incidents to a minimum
• Creating incidents via different channels: telephone, e-mail, Web, CTI interface
• The call login screen has all the tools required to accelerate incident resolution
• Personalised navigation history
• Personalised favourites
• A new search engine
• Service Desk available 24/7 via the Self Service portal, in the user’s language
• Call distribution rules redirecting calls to the right groups and people
• Calendar based schedule management
• Smartphone or PDA access (Blackberry, Windows Mobile, iPhone, etc.) via an interface designed specifically for use with small screens
• Integrated financial management, costing incidents, actions taken and whether they can be charged on to users

“Since implementing EasyVista and the new processes involved, our lost call rate has gone from 40% to 2%!! “ Damien Gilbert - Operations Manager -NaPali – Quiksilver

Problem and Known Error Management

Capitalise on IT expertise to prevent incidents from happening

Managing problems effectively helps increase IT system availability and user satisfaction. EasyVista minimises the impact of recurrent malfunctions and proactively identifies what causes incidents taking steps to resolve them and prevent them from happening.

• TurnKey interface enables problems to be managed following an incident
• Updates incidents associated with problems automatically
• Prioritises problems
• Problems can be traced from end to end
• Simple, powerful tools for classifying and analysing problems
• The complete Problem lifecycle is now covered by EasyVista’s integrated workflow engine

Event Management

An event is a change of state that affects configuration management. Events are different from incidents in that they do not necessarily affect the service provided by IT visibly.

Events can happen for a number of reasons, being caused by such things as monitoring tools, applications errors, intelligent routers, etc.
EasyVista centralises all these sources to:

• Give an overall view
• Identify changes that may be necessary
• Identify incidents, requests for change and releases that may cause these events

Service Request Management

EasyVista includes full life cycle management for providing services, helping all parties involved at all stages of the cycle.

Manage service requests end-to-end with EasyVista

• With the Self Service portal, you can make requests via a catalogue of services
• The workflow and graphical engine covers orchestrates financial aspects, validation and logistical steps
• Users complete their requests and rate the service delivered
• A new ‘basket’ feature can be used to select multiple services at once

Change Management

A change management process is involved when considering changing infrastructure.

EasyVista helps implement change processes and ensures they are complied with

• Sophisticated, easy to use graphical workflow enables the modeling of validation processes and procedures, from the simplest to the most complex (conditional criteria-based validation)
• Reports automatically on real-time progress with requests to all parties involved
• Integrates transparently between managing incidents, problems, changes and the CMDB

Release Management

Once changes have been approved, the release process begins. Managing releases helps introduce new software and hardware versions within the IT estate. Therefore it can minimise the impact changes have upon IT systems.

EasyVista manages the whole release process

• Models the various stages involved
• Identifies delays
• Identifies impact on IT systems
• Notifies users affected automatically

Knowledge Management

A complete management module providing in-depth information around the whole knowledge life cycle

• Manage knowledge in depth
• Traceability guaranteed, as all changes are recorded
• To avoid providing irrelevant information, automatic alerts can be used to identify information which is out of date or not being used
• Knowledge articles can be made available to the end user via EasyVista’s Self Service portal

Service Level Management

EasyVista allows both the commitment between IT and the business (Service Level Agreements or SLAs) and internal support relationships and processes (Operational Level Agreements or OLAs) to be formalised, measured and monitored.

Full control of service level agreements
• Formal service agreements
• Regular reviews
• Key performance indicators
• Alarms to anticipate and avoid breaks of service

Availability Management

A full set of availability indicators
• Define an availability target and compare actual availability rates instantaneously to identify any discrepancies
• Provides powerful industry standard availability indicators (MTBF, MTTR, MTBSI, MTRS)

Simulation tools can be used to measure how non-availability affects service level agreements.

Service Continuity Management

Continuity of service plans in EasyVista minimise breaks of service and formalise the procedure for restoring service. Typically IT environments are in a state of constant change where plans can alter on a daily basis therefore automatic alerts can be sent to the relevant stakeholders to ensure the regular testing and updating of these plans.

• Validate cover of all services provided
• Plan regular tests and reviews
• Set up alarms if checks are not made

"Using EasyVista has enabled us to model our global IT assets in more depth to make them more reliable in line with our service commitments."

EasyVista the planning and monitoring of budgets, orders and invoices.

Budget preparation tools
• Plan renewals, identifying what needs to be developed immediately
• See commitments precisely and achievements in past financial years
• Identify and evaluate long-term commitments (three-year contracts etc.)

Monitor budgets in real time
• Assign a budget to each order generated
• Provide the balance not committed on a budget line at each financial check
• Create orders manually or automatically as required
• Combine multiple requests in one order
• Update budgets automatically from orders
• Set alarms on orders where the delivery dates have passed

  A service-oriented approach to IT systems

All EasyVista modules rely on a common base, the CMDB. They share the same standards. EasyVista manages configuration items (CIs) and the relationships between them.

  EasyVista Extended CMDB at the heart of Service Management

• Check availability in real time
• Help resolve incidents and problems
• Plan requests for change
• Simulate how non-availability affects compliance with service level agreements

  All tools on a TurnKey basis

• Shows how services relate to and depend on one another and IT assets within the company
• Navigate graphically between CIs
• Management report of unavailability in real time in compliance with SLAs within defined availability levels
• Powerful automatic notification system to alert the appropriate groups if there are incidents or changes
• Identify the potential causes of malfunctions via impact analysis
• Simulate possible changes to IT infrastructure and their effects
• Automate processing requests for change via the workflow engine, depending on the CIs involved
• Monitor configuration items
• Plan changes and maintenances based on specialist skills
• Native integration with incident management, change and asset management

Manage Your Resources Comprehensively

More than just a database of IT assets, EasyVista Asset Management allows high level IT asset management, software management and management of associated business processes.

• EasyVista Asset Management is fed seemlessly by EasyVista Discovery
• Manages technical and financial data, detailing where resources are and what condition they are in, monitors stocks, maintenance contracts, licenses and leases
• Keeps an automatic record of movements and changes
• Allocates resources to people, sites, units, cost centres, synchronising with company directories
• Manages catalogues (hardware, consumables, suppliers etc.) and single and multi-site stocks
• Native integration with EasyVista Service Management
• EasyVista extended CMDB

Managing Software Compliance

EasyVista Asset Management helps companies ensure they are compliant with their software licenses and prevents legal risks of piracy. It enables them to control costs and avoid overbuying of licenses.
Better software control also reduces the risks of virus infection and hacking.

EasyVista Asset Management offers
• Support for software management policies aimed at matching (or unifying) stock
• Matching software installed against licenses acquired and highlighting any discrepancies
• New functionality for analysing discrepancies between license versions installed and those purchased and managing license upgrade and downgrade rights
• Monitor software at many levels: installed, authorised, used, minimal versions, etc.
• Prepare and monitor software migrations

Industrialise Specialist Processes

A unique system of wizards guides users through the various phases of processes
• Resource life cycle management: delivery, installation, removals, stock, repairs, returns
• Preset wizards come as standard. Wizard interfaces can be adapted or modified without writing any code
• Wizards can be used to apply the same process to a number of items in a single operation

Proactive license management

Financial Management

• Financial data on assets inherited automatically from catalogue
• Calculate depreciation or link with the ERP system managing it
• Manage contracts: maintenance, leasing, finance, telecoms, insurance, etc.
• Manage contract renewals: renewal decisions, expiring alerts
• Manage budget impact of contracts running over more than one financial year

Green IT

With EasyVista, you can set up truly green, responsible IT processes
• Manage the recycling of assets once they are scrapped in accordance with the European WEEE (Waste Electrical and Electronic Equipment) Directive
• Ensure all assets are recycled correctly
• Automatic alarms to identify assets that have not been recycled
• Simulate how change affects electricity consumption
• Integrate electricity consumption costs when calculating returns on investment

  EasyVista Discovery

Create inventories of Windows, Linux and Mac Environments Automatically
EasyVista Discovery is one of the only solutions on the market which includes the automated native creation of resource inventories. This is a tried and tested solution which has already been used to create inventories of millions of workstations worldwide. It deploys instantaneously via automatic mechanisms, consistent with the resource management unit in the EasyVista Asset Management module.

• Automatically provides an inventory of hardware and software in detail without any manual inputs required
• Creates inventories without installing agents on workstations, needing no dedicated infrastructure
• Centralises inventory results automatically to a single server, using standard secure protocols (FTP, SFTP, SMTP)
• Encrypts and compresses data, minimising network load and strengthening security
• Records changes between two inventories automatically
• The foundation layer for software Asset Management, EasyVista Discovery is recommended by the BSA (Business Software Alliance), an organisation that monitors software piracy
• A database for recognising hundreds of thousands of software products, plus the ability to add in-house software, updated regularly by Staff&Line and provided to customers automatically
• TurnKey management reports identity underspecified workstations, inadequate anti-virus software, non-authorised software, etc.
• EasyVista Discovery feeds the CMDB seamlessly

EasyVista Discovery SNMP extends inventory to include all SNMP compatible hardware

  For monitoring the usage of software assets

While inventory tools simply detect the hardware and software installed, EasyVista Usage measures their actual use: duration, launch frequency, etc.

EasyVista Usage provides a list of workstations and software

• by frequency of use
• by level of usage
• by duration used

The output allows licence management policy to be optimised by identified underutilised software packages so that resources can be redeployed to avoid the over-purchase of licenses.

Warnings identify underutilised or unused hardware as soon as a configurable period of time has elapsed.

The EasyVista Usage collection monitor is installed on workstations, using the EasyVista Discovery infrastructure to transfer the information collected, with no need for a specific deployment.

The collection monitor is a non-intrusive way of collecting information on workstations only, and not on the users connected. It cannot be used as a tool to monitor users.

  Physical inventory of assets

EasyVista Mobile powered by AccuCheck, the TurnKey inventory management tool gives:

• Physical inventory management, with a barcode system
• Access to the Asset Management database loaded via a handheld device
• Addition of further information collected by inventory team
• Update to Asset Management database, without the need for a wired connection

Set up your inventory in three easy stages:

1. Define the limits of your inventory (location, entity, type of item)
2. Scan the bar codes on the items
3. Check the results to identify any discrepancies, and correct the list

EasyVista Mobile powered by AccuCheck can be accessed by any web-enabled handheld device equipped with a Bluetooth-enabled barcode scanner and/or RFID tag reader. Auditors simply log on to the application over a secure connection, and scan the barcode or RFID tag attached to each asset.

Making Users’ Lives Easier
Because the business of IT departments has developed towards offering services to users, involving users in the Service Desk and Change

Management processes is fundamental.

EasyVista Self Service enables you to:
• Provide a privileged communications tool between IT and users
• Report incidents and service requests 24/7
• Access information in users’ own language
• Monitor changes in service requests in real time
• Provide self repair functions, so users can solve problems themselves thanks to the knowledge base
• Access a personalised, dynamic catalogue of services available any time
• Publish news automatically to warn users of any problems
• Measure quality of service (SLA compliance, satisfaction surveys, etc.)
• For managers, display their resource stocks, validation requests, charge-back on attributed to their services, etc.

  Interoperability

EasyVista interfaces natively with market solutions and your own internal applications
• Directories describing your organisation
• Network monitoring, to log incidents automatically (event management) etc.
• Remote distribution, remote control, to intervene directly in users’ machines
• CTI, displays user details, transfers incidents, requests etc. automatically
• ERP, for managing the asset estate, supplies, contracts, chargeback internally, etc.
• Business intelligence, to consolidate EasyVista’s performance indicators with data from other sources
• Other IT Management tools to exchange and escalate incidents

Customisation

EasyVista offers ‘Out-of-the-box’

• Over 200 wizards
• Over 100 reports
• Over 20 dashboards
• Over 50 real-time KPIs
• Over 50 standard alerts
• Over 50 pre-configured integrations

EasyVista can be easily customised

• All object descriptions are stored in an XML structure
• Graphical interfaces allow administrators to edit these parameters
• No need to call development

All parameters are retained when changing versions